Global Sourcing Forum + Expo | Conference Sessions

	Session Agenda
	‘Value, Innovation and Sustainability in a Changed World’ Wednesday 5th May 2010 08:00 – 09:00 Registration & Coffee 09:00 – 09:10 Chairman's Morning Welcome & Opening Remarks Dr Richard Sykes, Board Member - Intellect, Associate - the Leading Edge Forum, Director of Services - Bloor Research, Columnist - CIO Magazine, Co-author of ‘Global Services – Moving to a Level Playing Field’ (BCS 2007) and Sole Partner, 'Dr Richard Sykes'. KEYNOTE: Creating Sustainable Outcomes 09:10 – 09:40 KEYNOTE: A New Decade for Sourcing - Big Themes for 2010 After the turmoil and brash exuberance of the noughties we have finally entered the teenies - many will be glad to leave the past decade behind and move on as fast as possible. Recession affected businesses in different ways, but one of the outcomes was that outsourcing slipped down the executive agenda and became less important for most managers. Now outsourcing has returned to the top of the management agenda with NOA research showing that by the end of 2009 around 40% of managers were involved in reviewing and renegotiating their outsourcing contracts and that almost nine out of ten firms have asked, or will be asking, for a price reduction on an existing contract. With the UK climbing out of recession, Mark Kobayashi-Hillary will discuss outsourcing’s role back at the top of the management agenda; the likely impact of a change in political leadership following the 2010 general election and government’s need to make significant efficiency savings; the potential role of outsourcing in public services; and how the green agenda is coming back with a vengeance. Mark will also explore how outsourcing is at the forefront of changing and improving the way services can be delivered and why the industry needs to start improving its reputation for the public sector to continue buying into the sourcing philosophy. What you will learn... -The implications of outsourcing's return to the top of the management agenda -The impact of a change in political leadership following the UK general election -What is next on the green agenda in the UK -The role of outsourcing in changing & imporving service delivery Mark Kobayashi-Hillary, Offshoring Director - NOA, Visiting Lecturer - London South Bank University, Blogger and Author of 'Who Moved My Job?', 'Talking Outsourcing' and 'Global Services' 09:40 – 10:05 Positioning For Growth – The Time for a Fundamental Shift in the Way We Do Business? Uncertain market conditions have forced many companies to counteract a softening business climate by taking steps to reduce operating costs and restructure their business-support functions. This is being done to achieve near-term cost savings and to allow companies to position themselves to respond more effectively when the global economy strengthens and growth returns. This session compares and contrasts the ‘wait and see approach’ with the strategy of ‘positioning for growth’ and looks at how and where outsourcing can be a key strategy in this time of heightened economic and financial uncertainty. What you will learn... -The consequences of doing nothing -Key strategies for taking advantage of uncertain market conditions -What more outsourcing can do Lee Ayling, Managing Director, Information Technology Advisory, UK, EquaTerra 10:05 – 10:30 Delivering Outsourcing Success – Balancing Service Quality & Cost Optimisation Improving service quality and delivering cost optimisation is essential for organisations whether they are considering outsourcing or have already outsourced. Allowing cost alone to drive outsourcing decisions in the business-critical area of telecommunications & networks can reduce an organisation’s ability to change while at the same time restricting innovation. This session reveals how adopting best practise in outsourcing can deliver the correct balance between cost optimisation and service improvement and considers some of the key ways in which the outcomes of outsourcing can be enhanced. What you will learn... -The challenge of improving service quality and saving money in outsourcing -How to enhance the outcomes of telecoms and networks outsourcing by adopting best practice Chris Argent, Enterprise Sector Lead, Hudson & Yorke Ltd 10:30 – 11:15 Coffee & Networking Break 11:15 – 11:40 Making Your Organisation Tick – Exploiting the Next Generation In difficult economic circumstances a new generation of services focused on providing customer orientated service delivery models are key to business success. While shared services may no longer be a ‘cutting-edge’ solution, they are a proven and powerful transformation tool and a catalyst for improving efficiency, effectiveness and employee experience. This session discusses the vision and the reality of shared services in both the public and private sectors and looks at real strategies to deliver efficiencies, innovation and success for any enterprise-wide improvement agenda What you will learn... -If shared services are a proven optimisation route and good enough for private and public sectors? -Real strategies for curtailing spending and increasing efficiency Karen Robertson, Business Solutions Director, NHS Shared Business Services Ltd 11:40 – 12:05 Strategic Sourcing – The Key to Sustainable Business Ever-tighter and more competitive environments mean that business processes have had to become sharper and faster to be able to drive maximum competitive advantage. Sourcing no longer equates to instant cost gratification; rather it has become a strategic component used by businesses to secure the best products and services at the best value. This session looks the strategies which businesses should employ to evaluate their sourcing options and considers the role application outsourcing can play in helping businesses to effectively reduce costs while industrialising their capabilities and realising increased value from limited IT investments. What you will learn... -Strategies for evaluating your sourcing options -The benefits vs. pitfalls and how to avoid a 'failed deal' -What role for application outsourcing? Denis Verhoef, Managing Consultant, Kirkman Company 12:05 – 12:30 ROUNDTABLE: Outsourcing 3.0 – Creating Enhanced Sustainability The various dimensions of IT outsourcing have enabled economic interaction by making, communication and collaboration accessible and affordable to the majority. Outsourcing has also helped transform business models, brought better livelihoods to poor and deprived areas, and provided incentives for investment in developing economies. One and all now want to capitalize; businesses by making the most of the value along their supply-chains; governments are devising new incentives to save current jobs and attract new trade; and at the same time civil-society groups are now alert to the environmental and social impacts. This roundtable will discuss whether or not a sustainable future for outsourcing is on a knife-edge because of the prevailing economic downturn; will the risk-averse return to established business models and shy away from sustainable development…or… will outsourcing innovators succeed in building enhanced sustainability and a more responsible competitiveness for all? What you will learn... -The shape of a sustainable furture for outsourcing vs. established business models Moderator: Frank J. Casale, Founder & CEO, The Outsourcing Institute 12:30 – 14:00 Lunch & Networking Break 13:00 – 14:00 ROUNDTABLE - Sourced Services Destination Showcase Module A: Driving Performance & Value 14:00 Chairman's Afternoon Welcome 14:00 – 14:25 Adding Strategic Business Value Through Innovation Seeking out new and creative outsourcing strategies might seem counterintuitive to the pressures of a global recession; but successfully integrated into the business they can add significant strategic business value by boosting growth and helping companies gain an advantage over their rivals in an increasingly challenging market. This session examines recent innovations in strategic sourcing, discusses the strategies and tactics which should be employed to exploit the potential value within BPO, and looks at the real advantages which can be derived where outsourcers have adapted to customers’ specific industry needs through verticalisation. What you will learn... -How to exploit the BPO to KPO shift: strategies & tactics for competitive advantage -How to leverage the emerging trend of verticalisation for business advantage John Willmott, CEO, Nelson Hall 14:25 – 14:50 Good Governance – The Key to Shaping Lasting Outsourcing Relationships Employing a proper governance model for managing outsourcing contracts, both onshore and offshore, is crucial to long-term success. Weak outsourcing governance is often recognised as the root cause where outsourcing arrangements fail to meet business expectations for customers (and suppliers) of these services. Increasingly, companies are understanding the importance of good governance in their outsourcing arrangements and this session reviews why there is increasing emphasis placed in this area; the session also looks at the appropriate deployment of SLAs and KPIs and the importance of creating conditions for transparency, trust and collaboration. What you will learn... -The reasons for an increasing emphasis on governance -How to use SLAs and KPLs to manage costs and mitigate risk -How to create the conditions for transparency: employing trust and collaboration Rob Sumroy, Partner, Slaughter and May 14:50 – 15:15 Renegotiating Existing Contracts The renegotiation of contracts has been going on since the beginnings of the outsourcing industry. But now but several factors including the economic downturn and governance issues at some outsourcing firms have created an ideal set of reasons for customers approaching the end of contracts to focus on renegotiating existing arrangements rather than re-competing contracts. This presentation discusses the effects of the global economic downturn on existing contract arrangements and provides some key strategies to customers looking to achieve better contractual terms in existing relationships while enhancing customer value. What you will learn... -The implications of turbulent economics for existing contracts -Realisable strategies for achieving better contractual terms -How to ensure customer value while maintaining mutually beneficial relationships 15:15 – 15:40 ROUNDTABLE: Future Sourcing Models This roundtable will discuss the prospects for shared services and cloud computing as future sourcing models. Shared services have become a powerful value creator for private and public-sector organisations alike and a shared-services model, properly planned and deployed, can become a key driver of high performance in a global business environment. ‘The Cloud’ & ‘Cloud Computing’ is already having a significant impact on IT services and IT outsourcing and so the roundtable will also address how ‘the Cloud’ is reshaping key aspects of the outsourcing industry and explore how best companies can exploit the opportunities ‘the Cloud’ now provides for the future. What you will learn... -Strategies and advantages for shared services -How to exploit 'the Cloud' Moderator: Stephen Bullas, Managing Partner, eCODE - the European Centre for Offshore Development Ltd 15:40 – 16:20 Afternoon Tea & Networking Break Module B: Innovation in Global Delivery 16:20 – 16:45 Collaborate To Innovate ‘Step change – Collaborating to Innovate’ calls for a sustainable change in the way businesses interact with the external services market to enable them to move their relationships from contract administration and outsourcing management to a new phase of collaborative leadership. It underlines the importance of new forms of contracting, contracts that share risk and reward in ways that incentivise innovation, collaboration and high performance to achieve common goals as the key to success. It also stresses that for businesses to survive and thrive through a recession, there needs to be a step change, and a focus solely on cost cutting or cost efficiency will be at the expense of building the future of the business. This session will look why it is becoming increasingly crucial for organisations to work together, combining skill sets and sharing risks in order to stay competitive, thrive and build robust innovative businesses of the future. What you will learn... -Why the time is ripe for outsourcing relationships to mature and move towards a sustainable change -The implications of the current economic environment and why it is forcing people to work together -What are the right behaviours which will have a lasting impact on performance Andrew de Cleyn, Managing Director, Outsourcing Services, Logica UK 16:45 – 17:10 Global Sourcing For Global Delivery Companies have used global sourcing and outsourcing together with near shore facilities for a number of years. Increasingly, organisations are now moving towards a holistic and integrated global delivery model that blends in market delivery, near shore and far shore operations through a common operating model, which in turn is supported by common processes and tools. The presentation will consider the role that a near shore facility plays in an integrated global delivery model. What you will learn... -The role of a near shore facility as either a global centre of excellence (COE) or near shore factory; -The rationale for a near shore facility -The economics of near shore versus in country and far shore -Physical versus virtual models for the near shore -Choice of physical location for a near short facility -Integration of the near shore facility into the global model. Alan Dion, Associate Partner, KPMG 17:10 – 17:35 'Brit sourcing’ – Innovation or Tradition? Instability in world markets is making firms more circumspect and risk averse in their outlook while higher labour costs in developing countries, currency swings and a slump in demand globally are all contributing to making outsourcing seem less attractive. Companies are also increasingly focusing on being flexible as local and global circumstances change and so have begun to look closer to home for service and solution partners. This session assesses the UK’s role in the global economy and whether its influence is waxing or waning, it looks at the UK sourcing offering and whether bringing services home is a viable alternative in the current environment where sourcing innovation and global access is key to success. What you will learn... -The UK’s role within the global economy -Understanding the UK offering -The viability of ‘bringing services home’ 17:35 – 18:00 ROUNDTABLE: Collaboration for Sustainable Change Business have long talked about ‘collaboration’ but it has been rare up to now to find true examples where customers and suppliers have found true collaborative relationships that resulted in innovative solutions, business models or processes. This roundtable discusses whether or not truly collaborative relationships exist and if the current economic environment will compel organisations to work together in innovative ways resulting in new forms of outsourcing. What you will learn... -Do truly collaborative relationships exist? -Can collaboration result in innovative solutions, business models and processes? -Will new forms of outsourcing evolve? Moderator: Tim Palmer, Chair, HR Outsourcing Association 18:00 – 18:10 Closing Remarks & End of the Global Sourcing Forum Conference 2010 18:10 – 19:30 Drinks Reception