Alan Dion is an associate partner in KPMG's performance and technology practice. He specialises in advising client on the design and implementation of global operating models to enable rapid transformation of operational performance. Alan's clients have included companies in the energy, telecommunications, FMCG and utility sectors.
Andrew De Cleyn is the Managing Director for Logica’s UK Outsourcing Services business, responsible for all service related contracts within the UK. Prior to this, Andrew was Managing Director Alliances in the IT and Business Services sector. Andrew has also worked in the public sector in the UK and in Financial services internationally. He has held various senior positions within Logica including Group Sales Director, Managing Director of the Industry, Distribution and Transport business in the UK and spent 3 years developing Logica’s Global Sourcing business including the development of its near and offshore centres in CEE, India and the Philippines.
Chris is a Principal at Hudson & Yorke and provides leadership for the Enterprise Sector. He has over 10 years experience in the selling, delivering and outsourcing of global IT services. As a consultant he provides large end-user organisations with Strategy, Sourcing and Governance services in the business-critical area of telecommunications and networks.
Denis Verhoef’s challenge in work is to professionalise organisations being a customer during the sourcing life cycle. He has been editor of ISPL, author of 'The RfP for IT outsourcing’ and author of the IT Sourcing best practice for the Dutch government. He is working as a management consultant with Kirkman Company in Baarn, The Netherlands. Kirkman Company is an independent management consultancy organization that specializes in Strategic Sourcing: helping organizations make the right choice about what to make, buy or ally.
Richard advises on the strategic transformation of technology & business process sourcing, outsourcing and offshoring business models. Current clients include sourcing consultants Alsbridge, and the UK Government, on the development of ‘Cloud’ sourcing. Former Group VP IT of chemical major ICI, he is a Board member at Intellect (the business association of the UK IT, Telecoms & Electronics industries) having chaired their Outsourcing & Offshore Group and their initiative in Outcome-Based Agreements. He serves in non-exec roles on the boards of several young tech ventures, as an Associate of the Leading Edge Forum and as Director, Services for Bloor Research. He writes a monthly column for CIO Magazine and co-authored the business book ‘Global Services – Moving to a Level Playing Field’ (BCS 2007).
Frank J. Casale, Chairman and Chief Executive Officer, is the architect of The Outsourcing Institute network of resources and programs that help buyers, sellers and marketplace observers access current information, share their experience, and conduct business. A keen, visionary leader with more than 15 years of outsourcing expertise, Mr. Casale continuously monitors industry and business trends to better identify new products and services that can assist senior managers make more informed outsourcing decisions.
John is the founder and CEO of NelsonHall, developing the company to its present position as the leading BPO analyst firm globally. John’s emphasis is on assisting buy-side clients in understanding how and where BPO can be applied to their businesses and in selecting short-lists to meet their unique business requirements. John presents BPO Index a quarterly web cast monitoring developments with the BPO industry and is a frequent speaker on BPO worldwide. John holds a MA from Cambridge University and an MBA from Manchester Business School.
Karen joined NHS SBS just prior to the launch of the Joint Venture, helping to shape the set up of the commercial processes and develop the service offering to meet Trust requirements. She was previously responsible for Applications Management and Business Process services in the Utilities and Telecoms industries, working through several periods of organisational and structural change.
Lee Ayling, Managing Director of Information Technology (IT) Advisory Services in the UK, specializes in technology sourcing and organizational transformation. Lee joined EquaTerra after several years at Deloitte, where he led the European Telecoms Advisory team. In addition, Lee is a Board Member of the National Outsourcing Association where he is responsible for Innovation.
Mark Kobayashi-Hillary is a British writer with a history of commenting on technology, outsourcing, globalisation, and corporate change. He is a blogger and author of several books focused on globalisation and sourcing, including’ Who Moved My Job?’, ‘Talking Outsourcing’, and ‘Global Services’. Mark is Offshoring Director of the NOA and a visiting lecturer at London South Bank University. www.markhillary.com
Rob Sumroy is a partner in the Technology Group at leading international law firm, Slaughter and May. He heads up its Outsourcing and Information Technology practices. Rob and his team advise on the full range of sourcing arrangements and have extensive experience of providing practical solutions to complex legal and commercial issues. His clients include: Aviva; Cadbury; Ericsson; HM Treasury; and Royal Mail. Rob is a member of the PLC, IPIT and Communications Law Editorial Board.
Stephen Bullas is Managing Partner of eCODE - the European Centre for Offshore Development - one of Europe’s leading independent Pivotal Providers of near- and offshore ITO and BPO consultancy services. With over 35 years’ experience of researching, setting, managing and delivering client expectations — much of which time has been spent in the Asian and East European offshore professional services industry — Stephen brings with him a wealth of practical, hands-on knowledge and in-depth, published research. He is an acknowledged expert in offshore capability and locations.
Tim is one of Europe’s leading sourcing consultants. He has worked with more than 50 European multinationals to help them create their sourcing strategies, help them select service providers, negotiate contracts and implement their solutions. He has experience of outsourcing, offshoring, co-sourcing, in-sourcing, shared services, joint ventures and contract remediation. Tim is the current Chair of the HR Outsourcing Association Europe.
